Emergency property maintenance for Airbnb and VRBO hosts. Fast response, STR-fluent communication, and photo documentation on every job.
We call back within 15 minutes, guaranteed
We're not a general property maintenance service with emergency calls on the side. We built the entire operation around the Bend and Sunriver STR market.
Checkout at 11, check-in at 3. We know how to move inside that window without disrupting either stay.
Before, during, and after: every repair documented with photos. Exactly what you need for insurance claims and review responses.
We know Schlage, August, and Yale smart locks. We can communicate directly with guests when you authorize it. No learning curve.
Most of our clients are out of state. Whatever comes up, whether it's plumbing, a tripped breaker, a TV that won't connect, or a WiFi issue, we handle it so you don't have to fly in to handle it yourself.
Before your first booking of the season, or before you put a property on the market, we'll come out, walk through the home with you, and flag anything that could turn into a guest complaint or a 9 PM emergency call.
You'll leave with a clear picture of what's in good shape, what needs attention, and what to keep an eye on. No obligation, no sales pitch.
Full written checklist provided at the end of every walkthrough.
Two tiers of service built around the real problems that show up in your guest messages.
Same-day, after-hours, and weekend response for issues that cannot wait until Monday.
Routine maintenance, pre-season prep, and between-stay repairs on your schedule.
From guest complaint to resolved issue. Here's exactly how an emergency call goes.
Reach us on your local 541 number anytime. No call centers, no phone trees.
We answer or call back within 15 minutes, guaranteed. We assess over the phone whether to dispatch.
If we're dispatching, you get the rate before we leave. No surprises on the invoice.
We repair the issue, photograph the work, and document all materials used.
You receive a same-day invoice with photos by text or email. Guest experience stays protected throughout.
STR hosts aren't buying the cheapest option. They're buying speed and peace of mind. Our rates reflect that.
Built from the ground up for the Bend and Sunriver vacation rental market, not a general service trying to cover everything.
Bend & Sunriver area. We're already close when something goes wrong.
Emergency response guarantee for Bend & Sunriver properties.
Photo proof on every visit, for insurance and your records.
We communicate directly with guests when you authorize it. Seamless for everyone.
Founder, Basalt Property Services
My passion for hospitality and property care began at a luxury guest ranch, where I wore a lot of hats. From maintenance and repairs to fly fishing guiding and guest services, the job required adaptability, attention to detail, and a willingness to solve problems quickly and calmly.
After that, I spent several years working with homeowners in Aspen servicing luxury hot tubs and private properties. Those experiences shaped the way I approach my work today: with professionalism, clear communication, and a genuine respect for both the property and the guest experience.
I handle the full picture: plumbing, electrical, appliances, hot tubs, smart locks, and AV and networking (TVs, WiFi, streaming setups). Whatever a guest might call about, I can take care of it.
Most of my clients are managing their properties from out of state. Think of me as your remote hands in Central Oregon, someone you trust to handle anything that comes up so you don't have to be there to handle it yourself.
Call or text for emergencies. Fill out the form for non-urgent requests or to ask about service.