Bend & Sunriver, Oregon

When something breaks,
Bend & Sunriver hosts
call us first.

Emergency property maintenance for Airbnb and VRBO hosts. Fast response, STR-fluent communication, and photo documentation on every job.

We call back within 15 minutes, guaranteed

2 hr Emergency Response
15 min Callback Guarantee
100% Photo Documented
STR Specialists Only
A negative guest review costs $335+ in lost bookings. General contractors can't fill that gap. We can.

We speak short-term rental.

We're not a general property maintenance service with emergency calls on the side. We built the entire operation around the Bend and Sunriver STR market.

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We work around your turnover window

Checkout at 11, check-in at 3. We know how to move inside that window without disrupting either stay.

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Photo documentation on every job

Before, during, and after: every repair documented with photos. Exactly what you need for insurance claims and review responses.

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STR-fluent from day one

We know Schlage, August, and Yale smart locks. We can communicate directly with guests when you authorize it. No learning curve.

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Your remote hands in Central Oregon

Most of our clients are out of state. Whatever comes up, whether it's plumbing, a tripped breaker, a TV that won't connect, or a WiFi issue, we handle it so you don't have to fly in to handle it yourself.

Free property walkthrough for new clients.

Before your first booking of the season, or before you put a property on the market, we'll come out, walk through the home with you, and flag anything that could turn into a guest complaint or a 9 PM emergency call.

You'll leave with a clear picture of what's in good shape, what needs attention, and what to keep an eye on. No obligation, no sales pitch.

Book your free walkthrough Or call (541) 668-7669 to schedule directly

What we check

Hot tub function & water chemistry
Heating & HVAC operation
All smart locks & keypad batteries
Plumbing: fixtures, supply lines, drains
Water heater age & condition
GFCI outlets & breaker panel
Appliances: dishwasher, range, fridge
Smoke & CO detector batteries
Exterior: deck, drainage, weather sealing

Full written checklist provided at the end of every walkthrough.

Everything STR guests actually break.

Two tiers of service built around the real problems that show up in your guest messages.

🚨 Tier 1: Emergency Response

Fast dispatch. Premium rate. No waiting.

Same-day, after-hours, and weekend response for issues that cannot wait until Monday.

Hot tub not heating
Furnace / heating failure
Toilet overflow / leak
No hot water
Smart lock failure
Electrical / tripped breaker
Appliance failures
Guest lockouts
🔧 Tier 2: Scheduled & Preventive

Keep problems from becoming emergencies.

Routine maintenance, pre-season prep, and between-stay repairs on your schedule.

Pre-season property prep
Hot tub maintenance
Plumbing repairs
Drywall & touch-up paint
Door / window hardware
Deck & exterior upkeep
Fixture replacement
TV & AV setup
WiFi & networking
General repairs

Zero friction when it matters most.

From guest complaint to resolved issue. Here's exactly how an emergency call goes.

1

You call or text

Reach us on your local 541 number anytime. No call centers, no phone trees.

2

15-minute callback

We answer or call back within 15 minutes, guaranteed. We assess over the phone whether to dispatch.

3

Upfront quote

If we're dispatching, you get the rate before we leave. No surprises on the invoice.

4

We fix it & document

We repair the issue, photograph the work, and document all materials used.

5

Invoice + photos same day

You receive a same-day invoice with photos by text or email. Guest experience stays protected throughout.

Transparent rates. No surprises.

STR hosts aren't buying the cheapest option. They're buying speed and peace of mind. Our rates reflect that.

Standard Rate

$95/hr
Scheduled & planned work

  • Weekday scheduled visits
  • Pre-season property prep
  • Routine maintenance
  • Photo documentation included
  • Same-day invoicing

Emergency Rate

$145/hr
Same-day, evenings & weekends

  • 2-hour response guarantee
  • Evening & weekend availability
  • Rate quoted upfront before dispatch
  • Photo documentation included
  • Same-day invoice with photos

Local. Reliable. STR-fluent.

Built from the ground up for the Bend and Sunriver vacation rental market, not a general service trying to cover everything.

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Locally Based

Bend & Sunriver area. We're already close when something goes wrong.

2-Hour Response

Emergency response guarantee for Bend & Sunriver properties.

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Every Job Documented

Photo proof on every visit, for insurance and your records.

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Guest-Friendly

We communicate directly with guests when you authorize it. Seamless for everyone.

Jesse, founder of Basalt Property Services

Hi, I'm Jesse.

Founder, Basalt Property Services

My passion for hospitality and property care began at a luxury guest ranch, where I wore a lot of hats. From maintenance and repairs to fly fishing guiding and guest services, the job required adaptability, attention to detail, and a willingness to solve problems quickly and calmly.

After that, I spent several years working with homeowners in Aspen servicing luxury hot tubs and private properties. Those experiences shaped the way I approach my work today: with professionalism, clear communication, and a genuine respect for both the property and the guest experience.

I handle the full picture: plumbing, electrical, appliances, hot tubs, smart locks, and AV and networking (TVs, WiFi, streaming setups). Whatever a guest might call about, I can take care of it.

Most of my clients are managing their properties from out of state. Think of me as your remote hands in Central Oregon, someone you trust to handle anything that comes up so you don't have to be there to handle it yourself.

Ready when your guests need us.

Call or text for emergencies. Fill out the form for non-urgent requests or to ask about service.

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(541) 668-7669 Call or text anytime
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contact@basaltpropertyservices.com Non-urgent inquiries
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Serving Bend & Sunriver, OR Also La Pine, Sisters, Redmond
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Emergency line: 24 / 7 15-minute callback guarantee

For emergencies, always call directly: (541) 668-7669